PRIVACY POLICY

Effective Date: September 8, 2025

At Nicole Living Sweets ("we", "us", "our"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, www.nicolelivingsweets.com ("Website"), or interact with us in any other way.

By using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information from you in the following ways:

a) Information You Provide Voluntarily

Contact Forms: Name, email address, phone number, and message contents.
Order Requests or Inquiries: Name, contact details, delivery address (if applicable), dietary preferences or restrictions.
Newsletter Sign-Up: Email address.
Event Booking or Custom Orders: Event details, preferences, guest count, and any other relevant information.

b) Automated Information

Cookies and Usage Data: We may collect IP address, browser type, pages visited, time and date of visit, and other technical data to help improve user experience.

2. How We Use Your Information

We use your information for the following purposes:

To respond to your inquiries or orders.
To deliver any products or services you request.
To send newsletters or promotional emails (with your consent).
To improve our website and customer service.
To comply with legal or regulatory requirements.

3. Sharing Your Information

We do not sell or rent your personal information. We may share it with trusted third parties under the following circumstances:

Service Providers: We may share your data with providers that assist with website hosting, email marketing, or order fulfillment, under strict confidentiality agreements.
Legal Requirements: We may disclose your information if required to do so by law or legal process.

4. Consent

By providing your personal information to us, you consent to its collection, use, and disclosure as described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions.

To withdraw consent, please contact us at: nicole.livingsweets@gmail.com

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

6. Security

We take reasonable precautions to protect your personal information from loss, theft, unauthorized access, disclosure, or modification. However, no method of transmission over the Internet is completely secure.

7. Your Rights

Under Canadian privacy law, you have the right to:

Access the personal information we hold about you.
Request corrections to inaccurate or incomplete data.
Withdraw consent to the use of your information.

To exercise your rights, please contact us at: nicole.livingsweets@gmail.com

8. Third-Party Links

Our Website may contain links to third-party websites (e.g., Instagram, Facebook, online ordering platforms). We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

9. Cookies

We may use cookies or similar technologies to improve your browsing experience. You can control or disable cookies through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Nicole Living Sweets
nicole.livingsweets@gmail.com